Opening Times
Monday – Friday: 8:00am – 6:30pm
(early morning appointments from 7:00am Monday; late evening appointments till 7:30pm Tuesday).
NOTICE: The Surgery will be CLOSED every 3rd Thursday of each month from 1pm. The surgery will reopen at 4.30pm the same day. This is for staff training. The front door will be closed and the phone lines off. Call 111 for any queries between these times.
SURGERY CLOSED THURSDAY 18TH NOVEMBER 2021 FROM 12:30pm-4:30pm
The Extended Primary Care Service
If you have been given an appointment by your usual surgery at 50 Old Jamaica Road then you have been booked with The Extended Primary Care Services. If you have any queries regarding your appointment please call 0203 049 8913. Your appointment has not been booked with a GP at Bermondsey Spa Medical Practice.
Mask Wearing within the practice after 19th July.
We are asking patients to continue to wear masks whilst in the building. The Medical Centre is urging people to cover their mouths and noses to ‘protect staff and the vulnerable’ from Covid-19.The doctors at the Medical Centre are pleading with patients to wear masks onsite ‘until further notice’.
The practice uses CCTV in accordance with the UK Governments “Surveillance Camera Code Of Practice”
Bermondsey Spa Medical Practice. Moving forward…
Dr Bilal Tariq Bhatti, Dr Das and Dr Yiu are the Partners and are very keen to improve the patient experience at our practice, so we have developed an Improvement Plan for the future.
As part of this, we have reviewed patient feedback made over the last few months and have identified the key areas for improvement. This is how we are going to address them:
- Getting Appointments – we are in the process of employing more clinical staff with a view to increasing capacity. This will be regularly monitored by our team to identify any shortfall and addressed accordingly.
- Telephone Access – we are in the process of increasing our reception team and, in collaboration with other providers and our PPG have developed a way to use our resources staff more efficiently. (Please be aware that all calls are recorded for monitoring and training purposes).
We are also working in partnership with other local providers to share and learn from their experience of ‘Best Practice’.
Very importantly, we are working hard to develop a proactive Patient Participation Group (PPG) to improve patient engagement. More information about the PPG is available on our website.
Patient Participation Group
Our aim is to enhance the experience of our patients by working with you and giving you a chance to be part of future changes in the Practice. To this end we are setting up a Patient Participation Group. If you are interested in joining, please let a Receptionist know.
Complaints, Compliments & Suggestions
Every patient has the right to make a complaint about the treatment or care they have received at the Bermondsey Spa Medical Practice. We understand that we may not always get everything right and by telling us about the problem you have encountered, we will be able to improve our services and patient experience.
Most complaints can be resolved at a local level. Please speak to a member of staff if you have a complaint; our staff are trained to handle complaints. Alternatively, ask to speak to the Complaints Manager, Mr Chambis Georgiou.
Complaints, Compliments & Suggestions
Clinics & Services
Pharmacy, Community Physiotherapy, Community Nursing, Community Mental Health, Dietetics, Chiropody, Dental Services, Radiology and a range of consultant clinics.
Change of Address
It is very important that we hold a correct address and telephone number for you. If either of these change please notify us.
Register with our practice
Patients wishing to register with our Surgery will need to complete a registration form, which you can download or request from one of our Receptionists.
Disabled Access
At both surgeries, patients with a Blue Badge permit are able to park at the front of the premises as per the usual parking permit restrictions. Wheelchair access to the building is via a ramp near the front entrance. A disabled patients’ WC is provided near the front entrance. If access proves difficult to any of our disabled patients we would be happy to consider any suggestions for improvement.
