Spa Medical Centre is now being used for the Essential GP Services only, which are urgent planned appointments.
All staff working for Bermondsey Spa Medical Practice are now working remotely from home.
Should you have any queries or in need of any care or require the following:
- Sick Certificates
- Repeat Prescriptions
- Specimen Pots
- General Enquires
- New Registrations
Please contact Bermondsey Spa Medical Practice on 020 3474 6000 or email: firstname.lastname@example.org
Due to extreme pressures with the Coronavirus pandemic, we are unable to issue any urgent repeat medications. All repeat requests will be a minimum of 2 working days.
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
What to do if you have symptoms
Stay at home for 7 days if you have either:
- a high temperature
- a new continuous cough
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact NHS 111 to tell them you’re staying at home.
Read the advice about staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
COVID 19 – Requests for MED3 ‘Fit Note’
Click for HERE a COVID-19 Fit note letter for your employer.
Requests for certification of absence from the workplace relating to covid-19 may fall into five categories:
1. Symptomatic so isolating for seven days
Patients can and should self-certify for the first seven days as normal if they are unfit to work. They do not need to contact their GP.
2. Symptomatic and remaining unwell for over seven days
If they remain unwell and unfit to work after seven days, the current advice is to visit www.111.nhs.uk where there is an online self-assessment tool which should be up and running soon. They do not need to contact their GP for a certificate but you can advise patients to use the template form below.
3. Household contact symptoms so isolating for fourteen days as per government advice
GPs cannot and are not the gatekeeper of the statutory sick pay system and can only provide certificates for the purpose of illness, not in relation to government advice regarding self-isolation. Employers are responsible for putting in place arrangements for home/remote working where this is possible. Where it is not, the employee may self-certify and return to work following the relevant absence which their employer may authorise as per government advice.
4. At risk group so following government advice
Where they do become unwell during or after this time, point 1 and 2 applies. They do not need to contact their GP.
5. Those in full time education who are symptomatic or requiring self-isolation.
There is no NHS requirement to issue certification to schools or colleges to confirm absence. These organisations must work with parents and students to ensure that any absence is appropriately recorded, obviating the need for a ‘doctor’s note’. They do not need to contact their GP.
The current Government Guidance for employers and businesses on coronavirus (COVID-19) states;
“By law, medical evidence is not required for the first 7 days of sickness. After 7 days, employers may use their discretion around the need for medical evidence if an employee is staying at home.
We strongly suggest that employers use their discretion around the need for medical evidence for a period of absence where an employee is advised to stay at home either as they are unwell themselves, or live with someone who is, in accordance with the public health advices issued by the government.”
Click for HERE a COVID-19 Fit note letter for your employer.
Bermondsey Spa Medical Practice. Moving forward…
Dr Tariq Bhatti and Dr Das are the Partners and are very keen to improve the patient experience at our practice, so we have developed an Improvement Plan for the future.
As part of this, we have reviewed patient feedback made over the last few months and have identified the key areas for improvement. This is how we are going to address them:
- Getting Appointments – we are in the process of employing more clinical staff with a view to increasing capacity. This will be regularly monitored by our team to identify any shortfall and addressed accordingly.
- Telephone Access – we are in the process of increasing our reception team and, in collaboration with other providers and our PPG have developed a way to use our resources staff more efficiently
We are also working in partnership with other local providers to share and learn from their experience of ‘Best Practice’.
Very importantly, we are working hard to develop a proactive Patient Participation Group (PPG) to improve patient engagement. More information about the PPG is available on our website.
Monday – Friday: 8:00am – 6:30pm
(early morning appointments from 7:00am Monday; late evening appointments till 7:30pm Tuesday).
NOTICE: All staff working for Bermondsey Spa Medical Practice are now working remotely from home. Please contact the Practice on 020 3474 6000 or email: email@example.com
Dr Ranjan Das (Male GP Principal) MBBS (1993) FRCP 2012 England FACP (USA)
Dr Bilal Tariq Bhatti (Male GP Prinicipal) BMBS (2008) England nMRCGP (2013) England
Dr Dorina Ambroze (Female Salaried GP) MBBS
Dr Clara Yiu (Female Salaried GP) MBBS (2010) MRCS (2014) England MRCGP
Patient Participation Group
Our aim is to enhance the experience of our patients by working with you and giving you a chance to be part of future changes in the Practice. To this end we are setting up a Patient Participation Group. If you are interested in joining, please let a Receptionist know.
Complaints, Compliments & Suggestions
Every patient has the right to make a complaint about the treatment or care they have received at the Bermondsey Spa Medical Practice. We understand that we may not always get everything right and by telling us about the problem you have encountered, we will be able to improve our services and patient experience.
Most complaints can be resolved at a local level. Please speak to a member of staff if you have a complaint; our staff are trained to handle complaints. Alternatively, ask to speak to the Complaints Manager, Mr Chambis Georgiou.
Clinics & Services
Pharmacy, Community Physiotherapy, Community Nursing, Community Mental Health, Dietetics, Chiropody, Dental Services, Radiology and a range of consultant clinics.
Change of Address
It is very important that we hold a correct address and telephone number for you. If either of these change please notify us.
Register with our practice
Patients wishing to register with our Surgery will need to complete a registration form, which you can download or request from one of our Receptionists.
Our patients are able to order repeat prescription items online. These items are listed on the right hand side of your repeat prescription computer slip.
At both surgeries, patients with a Blue Badge permit are able to park at the front of the premises as per the usual parking permit restrictions. Wheelchair access to the building is via a ramp near the front entrance. A disabled patients’ WC is provided near the front entrance. If access proves difficult to any of our disabled patients we would be happy to consider any suggestions for improvement.