Bermondsey Spa Medical Practice. Moving forward…
Dr Tariq Bhatti and Dr Das are the Partners and are very keen to improve the patient experience at our practice, so we have developed an Improvement Plan for the future.
As part of this, we have reviewed patient feedback made over the last few months and have identified the key areas for improvement. This is how we are going to address them:
- Getting Appointments – we are in the process of employing more clinical staff with a view to increasing capacity. This will be regularly monitored by our team to identify any shortfall and addressed accordingly.
- Telephone Access – we are in the process of increasing our reception team and, in collaboration with other providers and our PPG have developed a way to use our resources staff more efficiently
We are also working in partnership with other local providers to share and learn from their experience of ‘Best Practice’.
Very importantly, we are working hard to develop a proactive Patient Participation Group (PPG) to improve patient engagement. More information about the PPG is available on our website.
Opening Times
Monday – Friday: 8:00am – 6:30pm
(early morning appointments from 7:00am Monday; late evening appointments till 7:30pm Tuesday).
NOTICE: The Practice will be CLOSED from 12:30pm – 4:30pm on THURSDAY 20th SEPTEMBER 2019 for Staff Training
Doctors
Dr Ranjan Das (Male GP Principal) MBBS (1993) FRCP 2012 England FACP (USA)
Dr Bilal Tariq Bhatti (Male GP Prinicipal) BMBS (2008) England nMRCGP (2013) England
Dr Dorina Ambroze (Female Salaried GP) MBBS
Dr Clara Yiu (Female Salaried GP) MBBS (2010) MRCS (2014) England MRCGP
Dr Nisha Alhuwalia (Female Salaried GP) MBChB (2010) England MRCGP
Patient Participation Group
Our aim is to enhance the experience of our patients by working with you and giving you a chance to be part of future changes in the Practice. To this end we are setting up a Patient Participation Group. If you are interested in joining, please let a Receptionist know.
Complaints, Compliments & Suggestions
Every patient has the right to make a complaint about the treatment or care they have received at the Bermondsey Spa Medical Practice. We understand that we may not always get everything right and by telling us about the problem you have encountered, we will be able to improve our services and patient experience.
Most complaints can be resolved at a local level. Please speak to a member of staff if you have a complaint; our staff are trained to handle complaints. Alternatively, ask to speak to the Complaints Manager, Mr Chambis Georgiou.
Complaints, Compliments & Suggestions
Clinics & Services
Pharmacy, Community Physiotherapy, Community Nursing, Community Mental Health, Dietetics, Chiropody, Dental Services, Radiology and a range of consultant clinics.
Change of Address
It is very important that we hold a correct address and telephone number for you. If either of these change please notify us.
Register with our practice
Patients wishing to register with our Surgery will need to complete a registration form, which you can download or request from one of our Receptionists.
Repeat Prescriptions
Our patients are able to order repeat prescription items online. These items are listed on the right hand side of your repeat prescription computer slip.
Disabled Access
At both surgeries, patients with a Blue Badge permit are able to park at the front of the premises as per the usual parking permit restrictions. Wheelchair access to the building is via a ramp near the front entrance. A disabled patients’ WC is provided near the front entrance. If access proves difficult to any of our disabled patients we would be happy to consider any suggestions for improvement.
Please note that your request may be dealt with by a doctor who is based at our Extended Primary Care Service (run by Quay Health Solutions, based at Spa Medical Centre) which operates 8-8, 7 days a week. If you prefer not to share information in this way, you can continue to call your practice during normal working hours.