Need help with a non-urgent medical or admin request? You can contact us online.

Disability Access

If you have any special needs please let our staff know so that we can help you, and also ensure you get the same support in the future.

At both surgeries, patients with a Blue Badge permit are able to park at the front of the premises as per the usual parking permit restrictions. Wheelchair access to the building is via a ramp near the front entrance. A disabled patients’ WC is provided near the front entrance. If access proves difficult to any of our disabled patients we would be happy to consider any suggestions for improvement.

Disabled parking – Blue badge scheme

The Blue Badge Scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to go. For more information and an Application Form visit your local council office.

Loop system

We have a loop induction system at Reception to assist the hearing impaired. For more information on the loop hearing system visit Hearing Link website.

British Sign Language Service

British Sign Language users can communicate with the practice using a British Sign Language video interpreter, via the Interpreters Live service free of charge.

You can pre-book a BSL Video Interpreter or other communication support between 9am -5pm, Mon- Fri. For Out of Hours or Emergency email: [email protected] or call 0121 447 9620

Connect to a BSL Interpreter

Company to Contact: DA Languages
Department: The New Mill Street Surgery

Troubleshooting and how to download the Interpreters Live!

Interpreters Live User guides

The user guides below are available to support users of the InterpretersLive! service.

Blind/partially sighted

If you or your family members are blind or partially sighted we can give you a large print of our Practice leaflet upon request. Please ask our staff for further information.

For more advice and support for blind people please visit the following websites:

Guide Dogs

Guide dogs are welcome at the Practice but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs. Please visit the guide dog website for further information.