Welcome to your Practice
At Bermondsey Spa Medical Practice, we welcome comments and suggestions from our patients.
We have been trying for some time to organise a Patient Participation Group where we can discuss our plans for the Practice with our patients and you can share your views, concerns and suggestions for improvement directly to our management team.
Our aim is to enhance the experience of our patients by working with you and giving you a chance to be part of future changes in the Practice.
We realise that everybody is very busy and attending such a group at the Practice may not always be convenient so we intend to commence a Virtual Patient Group where you will be kept informed of what is happening in the Practice by email and will be invited to share your opinion with us by email.
If you are interested in joining either or both of these groups, please let a Receptionist know and you will be contacted. It is important that you check with reception to ensure that your telephone number and email address are up to date.
Friends and Family Test
The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please ask for a form at the Reception Desk .
The question asked of our patients is “How likely are you to recommend Bermondsey Spa Medical Practice to your Friends and Family?”. The results so far this year are as follows:
|Extremely Likely||Likely||Neither Likely or Unlikely||Unlikely||Extremely Unlikely|
|January||67 (42.14%)||41 (25.79%)||19 (11.95%)||18 (11.32%)||14 (8.81%)|
|February||39 (30.71%)||42 (33.07%)||16 (12.30%)||12 (9.45%)||18 (14.17%)|
|March||57 (37.50%)||44 (28.95%)||159 (9.87%)||20 (13.16%)||16 (10.53%)|
|April||40 (26.49%)||68 (45.03%)||14 (9.27%)||12 (7.95%)||17 (11.26%)|
|May||36 (30.51%)||51 (43.22%)||9 (7.63%)||11 (9.32%)||11 (9.32%)|