Welcome to your Practice
At Bermondsey Spa Medical Practice, we welcome comments and suggestions from our patients.
We have been trying for some time to organise a Patient Participation Group where we can discuss our plans for the Practice with our patients and you can share your views, concerns and suggestions for improvement directly to our management team.
Our aim is to enhance the experience of our patients by working with you and giving you a chance to be part of future changes in the Practice.
We realise that everybody is very busy and attending such a group at the Practice may not always be convenient so we intend to commence a Virtual Patient Group where you will be kept informed of what is happening in the Practice by email and will be invited to share your opinion with us by email.
If you are interested in joining either or both of these groups, please let a Receptionist know and you will be contacted. It is important that you check with reception to ensure that your telephone number and email address are up to date.
The next meeting of the Patient Participation Group will be on Wednesday, 15th August 2018 at 12:00 at the Surgery.
We are also happy to advise that Alan Bellinger, Patients Association Ambassador will be attending to give a presentation on how to run a successful PPG and the advantages of having an active PPG. He will also be happy to answer any questions.
If you cannot attend, please let us have your email address and we will arrange to send you copies of the minutes of this meeting and advance notice of future meetings. We aim to hold the next meeting in September, in the evening and another meeting in October at a weekend. After that it will be up to the members of the PPG to decide when is the most convenient time to hold meetings.
If you can attend, you will be very welcome
Friends and Family Test
The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please ask for a form at the Reception Desk .
The question asked of our patients is “How likely are you to recommend Bermondsey Spa Medical Practice to your Friends and Family?”. The results so far this year are as follows:
|Extremely Likely||Likely||Neither Likely or Unlikely||Unlikely||Extremely Unlikely|
|January||67 (42.14%)||41 (25.79%)||19 (11.95%)||18 (11.32%)||14 (8.81%)|
|February||39 (30.71%)||42 (33.07%)||16 (12.30%)||12 (9.45%)||18 (14.17%)|
|March||57 (37.50%)||44 (28.95%)||159 (9.87%)||20 (13.16%)||16 (10.53%)|
|April||40 (26.49%)||68 (45.03%)||14 (9.27%)||12 (7.95%)||17 (11.26%)|
|May||48 (29.63%)||71 (43.83%)||12 (7.41%)||12 (7.41%)||19 (11.73%)|